Payment approvals

Businesses can make hundreds – sometimes thousands – of payments a month. It’s hard to keep track of every single one and ensure accuracy.

That’s why we designed payment approvals to give you greater control. It means payments must be reviewed and authorised by another account member, providing an added layer of protection that helps safeguard spending and gives you peace of mind.

It’s important to note that:

• Turning this feature on will mean all payments go through the approval process.
• There can be multiple approvers on the account, but the same person can’t request and approve their own payment.

Setting up payment approvals is easy. If you already have members on your account, ask your Business Partner to turn this feature on. If you haven’t added anyone to your business account yet. You can do this at the same time as setting approvals up. Just follow these steps.

1. Send an email to your dedicated Business Partner letting them know how many members you’d like to add to the account and assigning them the roles of requester or approver.
2. We’ll email you a brief third-party mandate that you and the invited members will need to complete and email back to us. This is standard due diligence to comply with banking regulations and helps keep your account secure.
3. Once we’ve reviewed it, both you and the invited members will receive a confirmation message once it’s been approved.

1. Once approvals are turned on, the requester can submit a payment for approval just like making a normal payment.
2. Select the recipient, add the amount and the remaining details as usual, and at the end, you’ll click ‘Submit for approval’.
3. Confirm your payment request by entering your passcode.
4. You’ll see that the request has been submitted and is awaiting approval.

And that’s it! Then it’s time for the approver to review.

1. Approvers will be notified when there’s a new payment to review. They can also see how many need to be reviewed by logging in on web or app, and heading to the Payments area.
2. Click on a payment, review the details, and tap ‘Approve’ or ‘Deny’ – it’s that easy.
3. Either way, we’ll confirm the action and let the requester know the outcome.
4. In the transaction details, you’re able to see who made the request and who approved or denied it – just in case it’s needed for future reference.