Setting up payment approvals

Payment approvals help you stay in control of business spending by making sure every outgoing payment is reviewed by another team member before it goes out.

If you already have members on your business account:
Just email your dedicated Business Partner and ask them to switch on payment approvals.

If you haven’t added any members yet:

1. Email your Business Partner asking to turn on payment approvals.
2. Once that’s done, you can then invite additional users via the app and choose the payment approval role they should have.

Please note, once this feature is on:

• All payments will go through the approval process
• You can have multiple approvers on the account
• The same person can’t request and approve their own payment

Submitting a payment for approval

Once approvals are turned on, submitting a payment works just like normal – with one extra step at the end:

1. Select the recipient and enter the payment details
2. Tap ‘Submit for approval’
3. You’ll see the payment marked as ‘Awaiting approval’

Reviewing payments

Head to the ‘Payments’ area to see what’s pending.

To review a payment:

1. Tap the payment in your list
2. Review the details
3. Tap ‘Approve’ or ‘Deny’, and enter your passcode to confirm

The transaction history shows who requested and who approved or denied it – helpful for future reference.

You can add as many members as you need to your OakNorth business account – just note that only admins can manage member access. There are two roles to choose from:

• Users – can make payments, transfer money, download statements, receive their own OakNorth Visa debit card, and take part in payment approvals
• Admins – can do everything a user can, plus add or block members from the account

To add a member:

Go to ‘Settings’ > ‘Account members’ > ‘Invite a member’ in the app, then follow the prompts.

If the member will be part of your payment approvals workflow, you’ll be able to assign them as a requester or approver during the setup.

We’ll confirm once everything’s in place and the new member has been added.

You can update an account member’s permissions or payment role at any time – just note that only admins can manage member access.

Here’s what can be changed:

• Permission levels – switch a member between user and admin
• Payment roles – add or remove them as a requester or approver in the payment approvals workflow

To make a change, email [email protected] with the member’s name and the updates you’d like to request. We’ll let you know once everything’s been updated.

Easily manage all your business bank accounts in one place. Whether you oversee multiple companies or diverse business interests, you can track progress, plan ahead and stay in control – all from a single login.

Switch seamlessly between accounts without juggling multiple credentials, and open new accounts for additional companies whenever needed – there’s no limit.

The best bit? Every account is completely free – free to open, free to use, free to have debit cards for you and your team, and free of fees.