Using your OakNorth Visa debit card

To order a card, just follow these steps.

1. Once you’re logged in to OakNorth on web, tap on ‘Cards’ on the left of your screen.
2. Next, select ‘Order card’.
3. Your details will be automatically added, so you’ll just need to review and make sure everything looks okay. Then click ‘Place order’.

And that’s it! Your card will arrive within a week.

You can also order cards by contacting your Business Partner via the Help section of your app or web platform, or by phone or email.

Once you’ve received your card in the mail, you can activate it by following these steps.

1. Open the OakNorth Business app.
2. Tap the message waiting for you on the Home screen prompting you to activate your card.
3. Enter the card number and CVV, and select ‘Activate card’.
4. Once confirmed, your card is ready to use.

For security reasons, a PIN is automatically assigned to your card. To see your PIN, head to the ‘Card’ section in the app and tap ‘Card PIN’. If you’d like to change it, you can do so at any ATM by selecting “PIN services” from the menu and following the prompts.

If you ever need to cancel a card, here’s what to do.

1. First, open OakNorth on web and log in to your account.
2. Tap ‘Cards’ on the left of your screen.
3. Select the card you’d like to cancel from your list of cards.
4. On the card’s profile page, click ‘Cancel’.
5. Review the cancellation details in the confirmation prompt and select ‘Confirm’ to cancel.

You’ll see a message confirming that your card has been cancelled.

You can also cancel cards by calling your Business Partner on 0330 380 1181 or contacting them via the Help section of your app or web platform.

Need more help?

If you have any questions, check out the Help Centre or you can contact our team by heading to the Help section in the app or on our web platform.