Frequently asked questions

Your monthly account statements for Spend and Earn are available in the app and on our web platform – usually from the 1st of each month.

If you’d like to download a statement for your records, just follow these steps:

On the web

1. Select the account you’d like the statement for
2. Click ‘Statements’
3. Choose a file format
4. Select the month or date range and tap ‘Download’

In the app

1. Go to the account you’d like the statement for
2. Tap ‘More’
3. Select ‘Statements’
4. Choose the month or date range
5. Tap ‘Download’, then select a file format

Once your card arrives in the post, you can activate it in just a few steps:

1. Open the OakNorth app
2. Tap the message on your Home screen prompting you to activate your card
3. Enter your card number and CVV
4. Tap ‘Activate card’

You’ll get a confirmation once it’s done – and your card will be ready to use straight away.

You can open additional current accounts whenever you need to, giving you the flexibility to organise and categorise your funds your way. It’s quick to do on both mobile and web – just head to the ‘Accounts’ section to get started.

If you’re looking to open a separate account for a different company, see Multi-company accounts.

You can add as many members as you need to your OakNorth business account – just note that only admins can manage member access. There are three roles to choose from:

• User – make payments, access statements and manage a debit card
• Admin – all user permissions, plus the ability to add or block members
• Card user – make card payments and view their transactions only

To add a member:

Go to ‘Settings’ > ‘Account members’ > ‘Invite a member’ in the app, then follow the prompts.

If the member will be part of your payment approvals workflow, you’ll be able to assign them as a requester or approver during the setup.

We’ll confirm once everything’s in place and the new member has been added.