You can update your OakNorth password at any time via the web platform.
You’ll be prompted to enter your current password and choose a new one. For your security, we recommend using a strong, unique password that you don’t use for other services.
You can also reset your password on the app by clicking ‘Forgot password?’ on the login screen and following the prompts.
To update your personal information – such as your name, mobile number, email, date of birth or home address – please call our team on 0330 380 1181.
Your account statements are available in the app and on our web platform. If you’d like to download a statement for your records, just follow these steps:
On the web
For closed accounts, go to ‘Home’ and tap ‘Open accounts’ in the right-hand corner and filter to closed accounts.
In the app
For closed accounts, go to ‘Accounts’ and tap ‘Open accounts’ to filter to closed accounts.
We’ll issue your tax certificate after the tax year ends – usually by mid-April, and no later than the end of the month. You can download it from your OakNorth account in the web platform or app.
To access your tax certificate:
Your linked account is the personal UK bank or building society account used to transfer money to and from your OakNorth account.
If you need to update it, call us on 0330 380 1181. For security, we’ll need to verify your identity and may ask for supporting documents, such as a recent bank statement.
The interest rate depends on the type of account you have with us.
For most accounts, interest rates are variable and can go up or down at any time to reflect changes in market conditions. The exception is Fixed Term and Fixed Rate Cash ISA accounts, which have a fixed rate that stays the same until the end of the term.
If we increase the interest rate on your account, we’ll email you as soon as we can – and always within 30 calendar days of the change taking effect.
If we decrease your rate, we’ll give you at least 14 days’ notice before the change happens – or at least 14 days plus your notice period if it’s a Notice account.
For more information, see our Terms and Conditions.
As your OakNorth account nears maturity, we’ll email you at least 14 days in advance with your options and next steps. You can select your maturity option through the web platform or app.
Depending on your account type, you’ll be able to reinvest all or some of your funds in a new OakNorth account, or withdraw everything to your linked account. If you don’t select your preferred option by the maturity date – or if we’re unable to carry it out (for example, if your linked account is closed) – your funds will be moved into a Simple Saver account.
If you have a Fixed Term Cash ISA, your funds will be moved into an Easy Access Cash ISA. And if you have an Easy Access Cash ISA, there’s no maturity date – your money will stay where it is.
You can open multiple savings accounts with OakNorth. If you already have an account with us, simply log in to the web platform or app and tap ‘Open a new account’. Once you’ve submitted your application, we’ll review it and carry out our usual checks to confirm your details.
Just keep in mind that the total amount you can deposit across all your OakNorth accounts must not exceed £500,000 (this doesn’t include any interest you earn). For joint accounts, this means the maximum combined balance is £1,000,000 – that’s £500,000 per account holder across all accounts.
The interest rate on your OakNorth account depends on a few factors, including the account type, the rate available when you apply and broader market conditions. Rates can change, so it’s always a good idea to read through the Terms and Conditions of each account before applying.
You can view the interest rate of your account by logging in to the web platform or app. If you don’t have an account yet, rates are shown next to each account on our website.
For most accounts – including Easy Access, Notice and ISAs – interest is calculated on your minimum daily balance and applied monthly, on the first day of the following month. You’ll see it added to your OakNorth account balance each month.
For Fixed Term accounts, interest is calculated daily from the day your funds are received, compounded annually and paid at maturity – directly into your OakNorth account.
How and when you can close your account depends on the type you hold.
Easy Access Tracker and Easy Access Cash ISA
You can close this at any time. To close your account, email [email protected]. For an ISA, your funds can be returned to your linked account or transferred to another provider. To transfer out, contact your new provider to initiate the process.
Notice and Notice Base Rate Tracker
You’ll need to give the required notice before closing. Early closure isn’t allowed unless there are exceptional circumstances, such as serious illness or financial hardship. Requests are reviewed individually – please email us.
Fixed Term
These can’t be closed early once funded and past the 14-day cooling-off period, unless there are exceptional circumstances. If this applies, email us and we’ll review your request.
Fixed Rate Cash ISA
You can close or transfer these early, but early withdrawals may result in a loss of tax benefits and a penalty charge:
If you’re looking for guidance on what happens at the end of your account term, see Maturity options for more details.
Ready to grow your savings? Check out our resource hub for useful product guides, and helpful tips and tricks to help you on your way.