Frequently asked questions

Managing your account

Online banking

If you apply via our website: Once your account is approved and we receive your funds, we will send you a welcome email. You must click on the link “Activate Online Banking” in the email. It will take you to your internet browser, where you’ll be asked to create a username and password to complete your registration of Online Banking. If you apply via our mobile app: You do not need to take any action to register for online banking as you will do this during the application on the app.

All deposits will be processed within 1 business day of when we receive your funds. Any withdrawals or deposits will show on your balance as soon as the funds have been processed. This will then be shown as a transaction in Online Banking or in our mobile app at 2:00am on the day following the withdrawal or deposit.

Yes. To view the interest rate of your accounts, log in to your online banking here. On the home page you can see the interest rate listed against each of your accounts.

Mobile app banking

As an existing customer, you can access your account information and manage your account(s) with us via the app. You can also apply for another account: simply log in with your username and password. If you are a new customer and interested in opening an OakNorth personal savings account, you can also apply via our Mobile App available on Google Play and the App Store. To apply for a Joint account, please apply via our website.

To access your account via our Mobile App, simply select ‘I already have an account’ in the Mobile App and enter your existing OakNorth username and password. You’ll be sent a security code. You will be sent a new security code each time you attempt to log in. This will be sent to the mobile number on your account. If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password on your registered email address.

Yes, the credentials are the same for both.

Simply download the Mobile App available on Google Play and the App Store. Once downloaded, select 'Start Saving'. You’ll need to fill in your details, including email, phone number, address, and bank details, and select the product you wish to apply for. If you are an existing customer, simply select 'l already have an account' in the Mobile App and enter your existing OakNorth username and password.

You can send us your maturity instructions via the mobile app up 30 days before maturity. When your account is due for renewal, you’ll see a notification in the account tile on your ‘My Savings’ page letting you know how long you have left to maturity. To submit your instructions, select the account tile and press ‘Choose a maturity option’.

Yes, you can view the balance, transaction history, contact details and preferences via our Mobile App once you’ve logged in.

Once logged in, select the account you would like to withdraw funds from. Once selected, a ‘withdraw’ button will feature. Select this option and follow the instructions in the Mobile App. You will be asked to enter your password again to verify the withdrawal.

OakNorth services

We are open Monday to Friday from 9am to 5pm. If you have any queries please email [email protected]

No. We do not have any branches, we are a digital-only bank, so manage all of customer accounts online or by telephone. Your account information is always available to you in Online Banking via our secure login page here or via the mobile app. If you have any queries you can call the Business Desk on 0330 380 1181 (Monday to Friday, 9am to 5pm) or email [email protected].

Yes, if you have any difficulty with hearing or speech, we can accept calls from you when you use the Relay UK Service. Please visit Relay UK by clicking here to see all the ways you can use this service.

Yes, a tax certificate is sent out with your closing summary on account closure and/or product maturity. You can also download a tax certificate for your account by logging into online banking when the tax year has ended. This feature is not currently available in our mobile app.

Account closures

Fixed Term Deposit Account No early closures between the date your Account has been funded and the 14-day cooling-off period has passed, and the date when the product matures. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually. Easy Access Deposit Account There is no term for an Easy Access Deposit Account so you can cancel your application or close your account at any time. Notice Deposit Account No. It is not possible to withdraw money from a Notice Deposit Account without waiting out the mandatory minimum notice period as per the type of account opened. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually. Fixed Rate Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
  • 12 Months – 90 days of interest on the amount withdrawn
  • 24 Months – 180 days of interest on the amount withdrawn
  • 36 Months – 270 days of interest on the amount withdrawn
Easy Access Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider at any time. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. The interest you receive will be calculated on the total balance until, but not including, the day of the withdrawal.

If you wish to withdraw all funds and close your Easy Access Account, please submit your request via email to [email protected].  We will send both joint Account holders an account closure statement when you close your Easy Access Account.

The Agreement has a fixed term depending on the product selected by you. You cannot close your Account at any time between the date your Account is funded and the 14-day cooling-off period has passed, and the date when the product matures, unless there are exceptional circumstances. Please refer to our Terms and Conditions for more details.

In case of a Sole account, if the account holder dies, the personal representative(s) of the deceased must notify us in writing and provide us with a Death Certificate, Grant of Probate, and other documents (which may need to be certified by a regulated entity) to close the Account. The Account will remain open and continue to accrue interest until it is closed. To view our deceased customer process in detail and understand the exact requirements please click here. In case of Joint Account, if one of the joint account holders dies, once a death certificate is provided to us, the Account will transfer to the surviving account holder who may continue to operate the Account. The Account will be converted into a sole account and the maximum deposit for sole accounts, that is £500,000, will apply. Any funds above the maximum limit for a Sole account will be sent back to the nominated account. If there is no account holder who survives: a) we will freeze your Account and b) the money in your Account will normally be held by us until we receive the necessary documents from your estate.

No, we do not allow partial liquidations of Fixed Term Savings.

Your account details

In order to update your address held with OakNorth, or make changes to your name, please contact us via phone on 0330 380 1181.

To view your balance, log in to your online banking here or via our mobile app. On the home page you can see the balance of all your accounts.

You can view and download a statement of your account from your online banking portal on our website at any time. This feature is not currently available in our mobile app.

To view the account numbers of your accounts, you can log in to your online banking on our website here. On the home page you will see the Account Number (or Deposit Number) listed against each of your accounts. You can also access your account number in the mobile app by clicking on the account tile in your ‘My Savings’ page and selecting the three dots in the top right on your account page.

To view the interest rate of your accounts, you can log in to your online banking on our website here. On the home page you can see the interest rate listed against each of your accounts. You can also access the interest rate of your account in the mobile app by clicking on the account tile in your ‘My Savings’ page and selecting the three dots in the top right on your account page.

Fixed Term Deposit Accounts: Interest is calculated daily from the business day your funds are received and applied to your Account on maturity. Interest will be calculated based on the end of day balance and compounded once a year. Even though interest is calculated on the end of day balance of your Account and compounded once a year, all interest is still only paid to you and applied to your Account on the maturity date and not before. Easy Access, Notice Accounts and Cash ISAs: Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including the day of the withdrawal.

To apply for a new product as an existing customer, you can do so via our website and our mobile app. Website: Please visit our website and click on "Apply Now" on the product you wish to apply for. On the application for the new account make sure to select "Yes" when asked if you are an existing customer of OakNorth. Please note that you will need to have your registered username and password to complete an application as an existing customer. App: To open a new account via the app, you will need to log into the app. You can then apply for a new account by selecting the "Open a new savings account" button on the bottom of your My Savings page.

Ready, steady, grow

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