To update your personal information – such as your name, date of birth, mobile number, email or home address – please call our team on 0330 380 1181.
If your company’s registered name, address or industry has changed, you’ll need to update these with Companies House. Once that’s done, let us know so we can confirm the changes on our side.
Your correspondence address is usually set to your business address, unless you gave us a different one when you opened the account. Any additional account members will share the same correspondence address.
To update your correspondence address, just email us at [email protected] with the new details and we’ll take care of the rest.
Your monthly account statements for Spend and Earn are available in the app and on our web platform – usually from the 1st of each month.
If you’d like to download a statement for your records, just follow these steps:
On the web
In the app
You can open additional current accounts whenever you need to, giving you the flexibility to organise and categorise your funds your way. It’s quick to do on both mobile and web – just head to the ‘Accounts’ section to get started.
If you’re looking to open a separate account for a different company, see Multi-company accounts.
If you’ve forgotten your passcode, just tap ‘Forgot passcode?’ on the app’s login screen. You’ll be guided through the recovery steps.
You’ll need your mobile to receive a one-time code, and we’ll ask you to upload a quick selfie to confirm your identity.
It only takes a few minutes, and you’ll be back in your account in no time.
If you run into any issues, contact our team on 0330 380 1181 or email [email protected].
For details on how we use your data, see our Privacy Notice.
A passkey lets you log in without entering your mobile number and passcode. Instead, you use your fingerprint, Face ID, device PIN or pattern. Passkeys use two linked keys – one stored securely on your device and the other by OakNorth. Your fingerprint, Face ID, PIN or pattern isn’t shared with us. This helps protect you from phishing scams and password theft. Passkeys are optional. You can still log in using your mobile number and passcode if you prefer. Only set up a passkey on a device you own and use regularly – never on a shared or borrowed device, or a public computer.
Setting up a passkey
When prompted to create a passkey, select ‘Create passkey’ and follow the instructions on screen. If you’re using the web platform, you’ll need to approve the request in the OakNorth app. You’ll then be sent a one-time code to enter to confirm it’s you. If your device isn’t recognised, you’ll also need to complete additional security checks. You can also set one up at any time. Go to ‘Settings’ > ‘Security’ in the app or web platform and select ‘Create passkey’.
Logging in with a passkey
Choose the option to log in with a passkey and follow the prompt on your device. Your device will ask you to confirm it’s you using the security method you normally use, such as your fingerprint, Face ID, PIN or pattern.
Deleting a passkey
Go to ‘Settings’ > ‘Security’ in the app or web platform and select the passkey you’d like to delete. Select ‘Delete passkey’ and follow the instructions on screen.
If you already have an account with us, log in to our web platform and tap ‘Apply for a new company’ in the bottom left corner. You’ll need to answer a few questions about the additional company – and be a Director of that company to apply. Once you’ve submitted the application, we’ll review it and run our usual checks.
If you’re new to OakNorth, you can apply for your first account via the app – it only takes ten minutes.
We’re sorry to hear you’re thinking of closing your OakNorth business account. To get started, contact our team on 0330 380 1181 or email [email protected].
Explore our resources hub for step-by-step video guides and helpful tips and tricks to support you on your way.