Frequently asked questions

You can open additional current accounts whenever you need to, giving you the flexibility to organise and categorise your funds your way. It’s quick to do on both mobile and web – just head to the ‘Accounts’ section to get started.

If you’re looking to open a separate account for a different company, see Multi-company accounts.

Your monthly account statements for Spend and Earn are available in the app and on our web platform – usually from the 1st of each month.

If you’d like to download a statement for your records, just follow these steps:

On the web

1. Select the account you’d like the statement for
2. Click ‘Statements’
3. Choose a file format
4. Select the month or date range and tap ‘Download’

In the app

1. Go to the account you’d like the statement for
2. Tap ‘More’
3. Select ‘Statements’
4. Choose the month or date range
5. Tap ‘Download’, then select a file format

If you already have an account with us, log in to our web platform and tap ‘Apply for a new company’ in the bottom left corner. You’ll need to answer a few questions about the additional company – and be a Director of that company to apply. Once you’ve submitted the application, we’ll review it and run our usual checks.

If you’re new to OakNorth, you can apply for your first account via the app – it only takes ten minutes.

To update your personal information – such as your name, date of birth, mobile number, email or home address – please call our team on 0330 380 1181.

If your company’s registered name, address or industry has changed, you’ll need to update these with Companies House. Once that’s done, let us know so we can confirm the changes on our side.

Your correspondence address is usually set to your business address, unless you gave us a different one when you opened the account. Any additional account members will share the same correspondence address.

To update your correspondence address, just email us at [email protected] with the new details and we’ll take care of the rest.

If you’ve forgotten your passcode, just tap ‘Forgot passcode?’ on the app’s login screen. You’ll be guided through the recovery steps.

You’ll need your mobile to receive a one-time code, and we’ll ask you to upload a quick selfie to confirm your identity.

It only takes a few minutes, and you’ll be back in your account in no time.

If you run into any issues, contact our team on 0330 380 1181 or email [email protected].

For details on how we use your data, see our Privacy Notice.

For everyday support or guidance on features, contact the OakNorth Business Partner team at [email protected] or call us on 0330 380 1181. We’re here Monday to Friday, 9am–5pm.

For anything urgent – or if you’d like to discuss a new opportunity – you can reach out directly to your dedicated Business Partner. You’ll find their personal email in the ‘Help’ section of the app or web platform. It was also shared with you when your account was first approved.

To report fraud or a lost or stolen card, call 0330 380 1181. This line is open 24/7.

We’re sorry to hear you’re thinking of closing your OakNorth business account. To get started, contact our team on 0330 380 1181 or email [email protected].