How we’re setting the standard for customer experience

Time is a precious commodity in today’s fast-paced business landscape. Every minute spent navigating cumbersome banking processes is time taken away from making critical decisions and driving growth. For mid-sized businesses, CFOs, and founders, everyday banking can feel like a necessary evil – a hurdle to overcome rather than a tool for success. That’s why we’re committed to breaking the mould and creating a seamless banking experience that empowers growing businesses to thrive. 

We recognise the pain points that customers often face when opening a new account: the cumbersome paperwork, the slow and overly complex process, and the frustration of being treated like a stranger, even if you’re already a loyal customer. These are the challenges we’ve set out to overcome with our business banking offering. 

Applying for an OakNorth business current account is a breeze. The experience we’ve designed isn’t just about convenience – it’s about giving entrepreneurs and decision-makers the freedom to focus on what truly matters: scaling their businesses. Through our intuitive mobile app, customers can apply for an account in mere minutes, and have it open within days. Gone are the days of endless paperwork and waiting weeks for approval. By streamlining the onboarding journey and providing transparency every step of the way, we’re removing the obstacles that can hold businesses back. It’s a quick and painless process that frees up resources for innovation and growth. 

But our commitment to customer experience doesn’t end with a quick account opening process. We understand that the onboarding journey is just the beginning of our relationship with our customers. That’s why we provide each customer with a dedicated Business Partner – someone who is there to assist with any questions or issues they may have. No more being passed from pillar to post, or left on hold for ages – with us, you have a direct line to someone who knows your business and sector inside and out. 

Central to our approach is the belief that trust is earned through transparency and reliability. By prioritising a seamless onboarding experience, we’re not only making our customers’ lives easier, but we’re also demonstrating our commitment to their success. After all, if we can’t get the first step right, how can we expect to build a lasting relationship with growing businesses? 

We’re not content with just meeting the status quo – we’re setting the standard for what customer experience in banking should be. With our easy and transparent account opening process, supported by dedicated customer service, we’re redefining what it means to put the customer first. With us, everyday banking becomes a seamless part of your growth journey, rather than a hindrance to progress.  

Join us on this journey and experience the OakNorth difference for yourself. If you would like to discuss your business banking needs with one of our experts, please reach out to our team at [email protected] or you can learn more here. 

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